As a valued customer of Link ClimateCare your safety has always been, and remains, our priority.
With recent news around the coronavirus (COVID-19), we know you may have questions about how we can all play a role in keeping our community healthy. At this time, we want to share with you the steps we are taking to ensure our employees and our customers are protected.

WHAT ARE WE DOING?

Monitoring

  • We continue to monitor closely all regular updates regarding coronavirus (COVID-19) from the World Health Organization (WHO) and the Government of Canada.
  • Changes to our Service

  • At this time, we are operating on emergency basis only, offering service and equipment change outs to customers without heat or hot water.
  • We are offering virtual assessments and quotes so that you can make an informed decision about your HVAC system without the worry of having extra people in your home.
  • When you call our Dispatch to book an emergency service appointment, you will be asked some screening questions about the travel and health of yourself and your family members to ensure our employees will not be entering an unsafe environment.
  • Supporting our Employees

  • Our Technicians have been provided with gloves as part of their uniform.
  • Each truck is equipped with hand sanitizer as well as additional cleaning supplies.
  • Our trucks undergo regular scheduled cleaning.
  • Employees are encouraged not to report into work if they are experiencing signs of illness. The health and well-being of our employees is vital to our culture.
  • WHAT CAN YOU DO TO HELP?

    Be thoughtful

  • If you or a member or your household are under self-quarantine, have been diagnosed with coronavirus (COVID-19) or may have come into contact with someone that has, we ask that you contact our office at 888-897-4853 to inform them so that our employees can take the necessary precautions to arrange safe emergency service of your HVAC equipment.
  • Practice good hygiene

  • Wash your hands frequently with soap and warm water for 20 seconds. If soap and water is not available, use hand sanitizer with at least 60% alcohol content.
  • When coughing or sneezing, cover our mouth and nose with a tissue. If you don’t have a tissue, cough or sneeze into your upper sleeve or elbow, not your hands. Ensure proper disposal of used tissues in waste basket.
  • Ensure doorknobs and light switches are sanitized regularly.
  • Be a good steward of our community

  • Stay informed and use reputable resources for news updates.
  • Practice responsible buying and refrain from hoarding products. Your neighbours might need supplies too!
  • Practice patience and understanding as we go through challenging times together. While we understand that change can be difficult, please know careful thought and consideration has been given to each and every policy change.
  • We thank you for your support during this time. Small actions can make a big difference when everyone helps out! Thank you for doing your part.

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